When will my order ship?

After your payment is verified, it usually takes up to 24 hours to process the order and prepare it for shipping.

I need to change my order, what should I do?

Contact us immediately to make a change. If your order has already been processed, it can't be changed.

My Order Status says "unfulfilled", what does that mean?

Awesome! It means we've processed your order and it's getting ready to be shipped.

What is your return/exchange policy?

You can find the details of our return/exchange policy here.

When can I expect my order?

Within 7-9 business days of the product being shipped from our warehouse.

How much is shipping?

Completely free for orders within Canada or the United States.

Do you ship to my country?

If you live in Canada or the United States, totally! We don't currently ship outside North America, but stay tuned :-).

Are your products available in any retail locations?

Not currently! All our products are exclusive to this online store.

Is this website safe to shop on?

Completely! You can read the full details of our security policies here.

Still have a question?

Send us a message and we will get back to you within 24 hours.